Thank you for visiting and shopping at GLOBAL LIFT TRUCK Website. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

 Shipment processing time 

All orders are processed within 2-3 business days. Orders may be shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

 

 Shipment method

Local delivery within GTA 100 km diameter. Ono Days Estimated delivery time. Shipping cost $250.

Local delivery over 100 km diameter. Three Days Estimated delivery time. Shipping cost $250 + $2 per km over 100 km diameter.

Providential delivery of 3-5 business days. Shipment cost +$550. Our team will contact you regarding the shipping cost after placing your order or you may contact our team if would you like to ship with your carriers.

Delivery delays can occasionally occur.

Update this section based on the carriers you support.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Our website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Our website (change this) is not liable for any products damaged or lost during shipping. 

If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

We currently do not ship outside CANADA.

Update this section if ship to countries outside your home country.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to : [email protected] .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.